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 Reader’s Comments. (145)
  • 1

    nick | 31 Mar 2008 2:30 amQuick Post

    I just want to mention I was ripped off…. [Comment moved to this post]

  • 2

    mokenman | 01 Apr 2008 6:34 pmhttp://mokenman.wordpress.com/

    …has a current GISOL review!

  • 3

    Jesse Lerma | 01 Apr 2008 10:11 pmQuick Post

    Below is a copy of an email that I sent to the LA District Attorney regarding GISOL…. [Comment moved to this post]

  • 4

    simo | 07 Apr 2008 8:41 pmI shall do everything to get gisol down. Thanks for lovely representative who asked would i get more pisst off if they hang up on me and then hung up. WAY to GO GISOL thanks!!! superior customer service what you shall not get anywhere else … lovely

  • 5

    Paul | 09 Apr 2008 6:34 pmSigned up for a 200.75 hosting account…

    [Comment moved to this post]

  • 6

    Stanley Rice | 10 Apr 2008 10:16 pmI would like to add my experience to this site in support of others who have been ripped of by GISOL… [Comment moved to this post]

  • 7

    Flazzle | 14 Apr 2008 2:10 pmPlease place my post where ever you see fit:

    Here is my story. Not over yet.

    Ok, my story is… [Comment moved to this post]

  • 8

    Willie | 15 Apr 2008 8:35 pmHoly Cow!!!
    I just got ripped off by gisol. $3200 worth

    How can they get away with that???

  • 9

    Micki | 17 Apr 2008 6:08 amI have really REALLY bad impression AND experience of Gisol. Their support has sucked big time and they fradulently charged me for 3 years hosting.
    I dare to say fradulently as their rep lied to me and the system besides having been set to monthly billing and indicating credit should be made hasn’t done so. All their support does is refer to email addresses that noone responds to. Not only worst ISP but probably worst company I have ever dealt with.

  • 10

    flazzle | 17 Apr 2008 5:26 pmEveryone that has been ripped off via fraud, please report them to the police:
    My signature was… [Comment moved to this post]

  • 11

    Micki | 18 Apr 2008 12:12 amI was asked to provide some more details from my experience, so here is an extract…

    [Comment moved to this post ]

  • 12

    Tom | 23 Apr 2008 11:14 pmGISOL has struck again!

    I, as well as my wife, have been scammed by GISOL… [Comment moved to this post]

  • 13

    justine N. Runvik | 24 Apr 2008 7:13 pmGisol…stay away from this company…

    [Comment moved to this post]

  • 14

    Joshua | 02 May 2008 9:15 pmDear ######,

    Thank you for choosing GISOL, Inc. for your Web hosting needs. We look forward to working with you to make sure you get the most of your account, and we wish you success with your online venture.

    We have received and processed your payment of $1,798.20.

    This payment covers your setup fee and the first

    36 MONTHs.

    TOTAL BS these guys need to go down!

  • 15

    dc | 09 May 2008 6:43 pmI had a very bad experience with GISOL. Last week I…

    [Comment moved to this post]

  • 16

    flazzle | 09 May 2008 7:47 pmDC,
    Don’t fret. It seems $1,789.20 must be…

    [Comment moved here]

  • 17

    Dorothy Taylor | 10 May 2008 10:05 pmFlazzle,
    If I want to file a case of forgery with the district attorney, do I file in my home state (Georgia) or in California?

    My story is similar to many I’ve read on this site. In January 2008 I signed up for a $190 account and was charged on my Discovercard for a $1798 upgrade. And now today, after four months of disputing the $1798 charge, Discovercard has decided in gisol’s favor because they produced a forged contract/receipt with my signature. Apparently Discovercard has taken that as the ultimate proof, and completely ignored the documentation that I gave them (and I documented everything!!!), including the fact that I logged-in (which I didn’t want to do) and cancelled the account.

  • 18

    Mike | 10 May 2008 10:10 pmDorothy,

    I’m not from the States, but I’m under the impression you are supposed to complain to your state’s AG, but it will do no harm and will probably help, if you complain to BOTH.

    Mike.

  • 19

    dc | 10 May 2008 10:50 pmFlazzle,

    Thank you so much for your reply…

    [Comment moved here]

  • 20

    dc | 10 May 2008 11:09 pmThe following is the service contract that GISOL sent to me to sign, I posted it for your reference:

    [Comment moved to this post]

  • 21

    will | 12 May 2008 10:33 amI was just browsing some new hosts and found that according to some reviews that xwebhosing was top of the pile.
    I had a quick at their demo site builder and low and behold it was the site studio 1.7 the same thats used by gisol.
    Should I smell a rat?.

  • 22

    Mike | 12 May 2008 1:50 pmwill,

    If it is Gisol, xwebhosting’s contract is no where near as watertight. I believe that Site Studio is a standard sitebuilder packaged with some webhosting.

    With xwebhosting though it might actually work!

    Keep looking though – they may start up another webhosting company, and we want to be on their backs from the start!

    Mike.

  • 23

    dc | 16 May 2008 6:12 amDorothy,

    After I have read Service Contract from GISOL, you need to file your complaint in CA.

    Good luck and best wishes!

    I am fighting with GISOL to get my money back too!

  • 24

    tensux | 20 May 2008 2:53 pmI ordered web space from gisol.com on May 11, 2008. The deal
    was one year at around $7 a month. After hitting submit a popup told me that I would receive a phone call to complete my order. The total order was to be $80 something with taxes. I was called the next day. A very deceptive and fast talking sales man told me at first that there was a better deal than the one I had signed up for. After digging and arguing with him I dug out of him that they would charge my credit card 1800 for 3 years, and then I would get a rebate that would bring the charge down to $5 a month or so.
    At this point I told him, no thanks I would take the deal that I had signed up for. He then told me that I was not eligible for that deal because I had had an account with them 2 years ago and the deal was for new customers only. I told him then in that case I do not want to order anything, either the deal listed on their website, or I am not ordering anything. He told me that it was too late and that I would need to cancel online. I canceled online that
    night as soon as I was able to get to a pc. GISOL still charged my account 1798.20 for a 3 year subscription that I did not order. I have disputed the charge with my credit card company. I have filed with the IC3 and BBB.

  • 25

    drmiddle | 20 May 2008 10:12 pmI just read Tensux’s post, and it infuriates me that gisol is still getting away with these tactics. Can we write a joint letter/petition, with ALL of our names on it, and send it to all the major credit card companies and banks. Amercan Express already has gisol on an “automatic chargeback” list, which is why I think gisol says they’re not taking AMEX anymore (I read that somewhere on a post). Discover Card has refused my chargeback twice, but I refuse to give up and am now planning to write to the CEO. If there is anyone out there who has gotten a successful gisol chargeback from DC, would you please let me know, it could help my case.

    Dorothy

  • 26

    Mike | 21 May 2008 4:27 amDorothy,

    It sounds like a good idea, but people are a bit suspicious of giving out names etc to people they don’t know. A couple of people are trying to collect names on the site.

    Sounds like a good plan to write to the CEO of DC. Get his name and write on the envelope “Private and Confidential”. It may get straight to him avoiding his PA binning it.

    BTW, I keep getting emails back from the site from your email address saying your mailbox is full. Please can you do a cleanup. You must be missing out on lots of mail.

    Thanks,

    Mike.

  • 27

    Gary | 22 May 2008 5:18 amI have submitted news submissions regarding our stories to…

    -MSNBC 05/20/08
    -FOX News 05/21/08
    -CNN 05/21/08
    -ABC News “Nightline” 05/21/08

    I will be submitting our story to other resources as well. I will also continue to send our story to the ones I already have (allowing them some time to respond first) until I hear a response from them. I will keep everyone informed hear as to who else I submit our story to and send you personal emails regarding responses I recieve. Thanks again for your support.

    Gary

  • 28

    Brenda | 22 May 2008 5:57 pmThank you, Gary, and everyone who is keeping this alive. I just sent out 50+ pages of documentation today to my credit card company (US Bank — anyone have experience with them yet?) as well as all of the orgs on the “report them!” page of this site. Anyone who hasn’t sent it to the A.G. of CA and L.A. D.A. should definitely do so.

  • 29

    Lisa | 22 May 2008 11:16 pmI was so sorry to see so many people have been ripped off by GISOL, but I’m glad to know that I’m not in this fight alone.
    GISOL’s own invoice states that our bill was $1,078.20 for three years of service. They charged our credit card more than $1700. We tried for months to get this resolved to no avail. When we disputed the charge with our credit card company, GISOL took our site down and refuses to put it back up even though they claim they won and got the full $1700 plus— after winning arbitration. Now, we’re out $1700plus and have no webite. Has anyone filed a class action suit?

  • 30

    Mike | 23 May 2008 12:33 amHi Lisa,

    Is there any chance that you could re-dispute with your credit card company? Try getting the CEO’s name off the internet and writing to him/her with the envelope headed ‘Private and Confidential’. You could also try writing to the head of the fraud dept if you can get their name. Ask when you ring.

    Can you prove that you are not recieving the service you ‘paid for’ from Gisol? If so, you should be able to claim the money back. You can also take them to the small claims court if you live near LA, or could get there. It doesn’t cost much and Gisol didn’t turn up when Julie took them to court. Read her story.

    Also, don’t forget to “Report Them!” to as many places as you can.

  • 31

    dc | 23 May 2008 3:21 amGary,

    Thank you so much for submitting our stories to the news channels. It is good to let more people know how bad the GISOL is and less people were ripped off from the GISOL.

    I am fighting with GISOL for my money back. Recently GISOL forge a billing statement which hadn’t never sent to me, copied one of my digital signature from Service Contract and pasted on the billing statement. They dared to send this document to the credit card company. Now I have the evidence of their forged document and signature. If you need support materials, please let me know.

    I subscribed their two-year plan for $85.40 as what they told me in February, actually they charged me $1789.20 on my credit card without my authorization. I asked them to cancel my service, never got any reply. From February, they never reply me any emails.

    Since I am disputing transction with them, today I first received their email for order status. Because they want to use it as an evidence to against me.

    Who should I report to if they forged the document and my signature?

  • 32

    dc | 23 May 2008 3:29 amHere is my letter to the credit card company:

    Dear Ms XXX:

    Thank you for sending me the copy of the documents the Global Internet Solutions (GISOL) has provided. I just received it today. I am still going to dispute the transaction due to the following reasons; you can see the comments on each page that I faxed to you for more details.

    1. GISOL forged my signature by copying it from Service Contract. By comparing both documents, you will see that both documents were signed by me with the exact same signatures and at the exact same time. How could that happen? GISOL forged the document to prove that I authorized them to charge me $1789.20 on my credit card.

    2. GISOL didn’t provide me the privileges to use their service. If I have used their service, GISOL should have the log or other documents to prove when and from which IP address I used their service. Like what I said in the previous fax, I called them and sent an email to them on February 25, 2008 to cancel the service before I used the service, I didn’t get any response from GISOL. I have never received any email from GISOL for my service request. If they claimed that they did, please ask GISOL to show the proof.

    I also attached several user posts on the web about how GISOL faked the proof and some users successfully disputed their money back with the help of their credit card providers.

    XXX, it is about 1:17 AM on May 16, 2008. I am still collecting all the evidence and fighting with GISOL to dispute the transaction. Do you believe a Chase customer with good credit history (You are very welcome to investigate my personal credit history) or a company with “F” rating in BBB?

    Thank you for your assistance!

  • 33

    Mike | 23 May 2008 4:03 amdc

    I have been contacted by a Chase customer who has just been successful with their chargeback! I’ll ask if I can have her details and send them by email to you. It can only help if you send that to Chase also.

  • 34

    dc | 23 May 2008 9:58 amMike,

    Thank you so much for this information. I think her experience will be very helpful to me to dispute the charge with Chase.

    I just read tensux’s post, he got the similiar experience as what I had.

  • 35

    Brenda | 23 May 2008 12:21 pmDC — good luck! Your letter looks really succinct and right to the point. I hope you get your money back. I reported Gisol, and sent copies of the proof that the signature was forged, to all the agencies listed on the “Report Them” tab above. I had 60+ pages of evidence and spent about $50 xeroxing and sending it all, but I’m very hopeful we’ll all see justice soon.

  • 36

    Mike | 23 May 2008 12:42 pmBrenda, I didn’t think of actually sending proof to the agencies. I think that’s a great idea. I’ll write a post later urging everyone to do the same. It might actually get the ball moving. Instead of a bunch of ‘complaints’ arriving, there will be a lot of evidence of FORGERY arriving; PROOF that they are committing FRAUD, not just disputes over money.

    I’ll definately send my signature proof to the LA District Attorney and the CA AGO, as it seems these are the people that will take action to get these guys in jail!

  • 37

    Lydia | 30 May 2008 3:15 amThank you for doing this website. This is my complaint to the CA Attorney General on May 29, 2008 — COMPLAINT AGAINST GISOL (Global Internet Solutions. In Feb 2008, I was defrauded by Gisol. When I spoke with the Gisol sales representative they promised to provide me with services at a rate of $3.57 per month for 12 months which amounts to $42.84. Instead they have charged $1798.20 to my credit card and have refused to refund the amount. They claim I agreed to a three year contract at $49.95 per month which is not what I was promised. I believe they intentionally mislead me about the terms of their contract in order to defraud me.
    I have made many attempts via emails, phone calls and a trouble ticket posted gisol.com to settle this dispute with GISOL but to no avail.
    I successfully disputed the amount with my credit card company but want to file a complaint against GISOL so that you can take action against them and they do not continue to defraud others.

  • 38

    Brenda | 30 May 2008 11:35 amGisol has now registered their lies with the BBB, responding to my complaint posted there. I’m hoping they’re starting to sweat. Everyone PLEASE register with Mike and I’m still hoping to get a class action started.

  • 39

    dc | 30 May 2008 12:49 pmLydia,

    $1798.20 really is the magic number that GISOL used to charge the cusomters without their authorization. I had the similiar experience. Please be aware that GISOL may forge a billing statement with a copy of your digital signature and send it to the credit card as a proof that you authorize them to charge the money on your credit card.

    I will also file a complaint against GISOL.

  • 40

    fodderfinder.co.uk | 30 May 2008 2:27 pmBrenda, Gisol have just replied to my complaint with the BBB with a load of lies also. I’m going to publish a post! It’s taken them 3 and a half months to reply!

    dc, I was charged $718.20. That was only because I didn’t have $1798.20 in my acount. They tried 2 higher amounts but were declined. I’m sure one of them was the magic number! They even mentioned it in their response, which is so obviously a blatant lie.

     

  • 41

    Gary | 30 May 2008 11:18 pmI too received an email from the BBB regarding a reply from GISOL. This is good! Now that they have done this our replies will be recorded as permanent record for other to see regarding GISOL. Here is my reply to the BBB….

    This statement is completely false. GISOL has been forging documents by taking the online user agreement signature and copying and pasting it to documents to look as if the customer has signed an agreement which states a false dollar amount. GISOL has been charging many customer’s excessive amounts to their credit cards without their permission. The amount always seems to be $1789.20. There are several people who have inlisted me as a representitive to help fight this company (as well as taking actions their self). We have set up a website dedicated to people who have had problems with GISOL (Global Internet Solutions). Several news agencies have also taken interest to our story and will soon be proceeding with investigations of GISOL. GISOL has been reported to the LA counties Attorny’s Office and other authorities. Here is the link to our website containing just some of the people GISOL has taken advantage of.

    http://www.report-gisol.com/

    If an internet search is made using the search phrase “GISOL fraud” you will find MANY people who have been frauded by this company. Please do not trust or do business with this company. They will lie and do whatever it takes to commit fraud.

    Gary

  • 42

    Jesse | 05 Jun 2008 6:13 amJust received the followikng from the BBB

    Company’s Initial Response – Posted 06/04/2008
    Company emailed: Jesse contacted GISOL inquiring his domain name and the agent informed him that his domain expired because he did not renew the domain name in time. GISOL registers domain names for its customers as a courtesy and as an act of good faith emails all customers 60 days, 45 days, 30 days, 15 days, 5 days and on the day of their specific expiration date. Jesse did not reply to any email, so the domain name expired. The GISOL agent who Jesse spoke to notified him that he would need to open a new hosting account to transfer his files over and offered to upgrade the account. The agent explained to Jesse that the new account would be $49.95 per month prepaid for 36 months and would include unlimited disk space, unlimited bandwidth and the ability to host multiple domains. Jesse Lerma has been a customer of GISOL since Feb. 8, 2006, so the agent had put him on the Unlimited Upgrade/ Consolidation plan as per GISOL Policies (section) 15, c). Jesse decided to open up a new account, so the agent instructed him to visit gisol.com to place his order. Jesse did not reply to any email, so the domain name expired.

    My Response (Not that it will do the slightest good)

    1. I never succeeded in reaching anyone at GISOL who could explain why my domain name expired. The only person I ever talked to was a tech support person who claimed he could do nothing and advised me to send an email to admin[at]gisol[dot]com. No one from GISOL ever responded to my emails and repeated phone calls. GISOL is lying!

    2 I never received any emails from GISOL. None concerning the expiration of my domain name and none concerning why my domain name expired. GISOL is lying!

    2. I never talked to any GISOL representative regarding the “need to open a new hosting account to transfer files over” nor any offer “to upgrade the account”. GISOL is lying!

    3. I never talked to any agent that explained that the new account would be $49.95 per month prepaid for 36 months and would include unlimited disk space, unlimited bandwidth and the ability to host multiple domains. GISOL is lying!

    4. I sent perhaps 20 or 30 emails to admin[at]gisol[dot]com and called more than a dozen times to various GISOL phone numbers without ever successfully reaching anyone at GISOL that could explain why my domain expired and never regarding the status of my subscription. GISOL is lying!

  • 43

    Jesse | 05 Jun 2008 6:22 amRecently received response below from class action lawyer I contacted on line regarding GISOL.

    Jesse: It’s dangerous out there on the Net. I took a quick look. If you sign away your rights because you don’t read the fine print and send money to a mail drop address to a company with no physical address, that is probably in Moldavia, there is nothing a lawyer can do to help you. This is really a case for the Attorney General. Sorry we can’t help. Good luck and best wishes,

    Robert W. Mills
    millslawfirm.com
    145 Marina Blvd.
    San Rafael, CA 94901
    (415) 455-1326
    (415) 455-1327 facsimile

  • 44

    Mike | 05 Jun 2008 8:35 amHi Jesse,

    Don’t be disheartened by this lawyer’s reply. We currently have an attorney very interested. As yours said, he had a “quick look”. It doesn’t matter that people have signed the contract as Gisol are acting illegally (forging signatures, lying to government agencies, charging whatever they want to people’s cards, misleading/blatant lies with their advertising etc etc).

    Everyone, join the class action!

  • 45

    dc | 11 Jun 2008 2:18 pmI got feedback from my Chase Bank representative about my dispute transaction (Please refer to my quick post on May 23rd, 2008 at 3:29 am).

    1. I asked the GISOL to provide the original document of the billing statement which indicates that I authorized them to charge $1789.20 to the bank. GISOL told the bank they couldn’t provide the original one. Because they forged the document and copied/pasted my digital signature.

    2. GISOL couldn’t provide the bank the web logs that I used their service. Again, GISOL faked a document and copied into my account on their server machine and told the bank that they have the proof that I used their service.

    Now Chase Bank wants to recharge the money on my credit account. How can I deal with that? I want to take legal action against GISOL and how can I do that?

    I appreciate your suggestions and comments.

    Thanks!

  • 46

    Gary | 11 Jun 2008 8:00 pmSame thing happened to me dc. They won my dispute and my CC company doesn’t want to do anything about this dispute. I think the CC companies are disgusting. I called them and asked them how they could do that to me. I provided them copies of the original package we bought online which clearly showed the final transaction of $200.75. They said GISOL fed them some bull saying that the transaction was an agreement to start the account and that it was actually $1798.20. Total BS! You get the feeling that the CC company only beleives what they say but I think it’s more likely that the CC company sticks it to us because they know we will be more likely to pay than trying to get the money back from the crooks.

    I want you (and everyone else) to do what I am doing. Make note of the things I am about to say for use in opening a new dispute. GISOL is not providing me with what they say I paid for. I tried contacting them but got no reply. I have no account to use. If the CC company rules in favor of GISOL because you file a dispute of over charge, turn right around and file a new dispute for not getting what you paid for. GISOL told my CC company that I never requested to cancel or close my account. This is part of their lie to win the dispute. GISOL has either blocked me from using or closed my account. Either way they are not giving me what they say I paid for.

    File a new dispute for not getting or receiving what you paid for. Then, if the CC company decides again in their favor (which they probably will for the reasons I stated above) cancel your account with GISOL, print out copies of the email to GISOL requesting to cancel so you will have them to send to your CC company as proof of canceling and then file a third dispute for the reasons of not receiving a refund for canceling an order you placed. Basically, make GISOL work for their rip off.

  • 47

    Gary | 11 Jun 2008 8:26 pmBy the way. I am now using Yahoo small Business webhosting. The rates and ease of doing things are great. Unlimited disk space and unlimited bandwidth for $36 the first three months and then $11.95 a month after. Not bad for a safe feeling and the option to cancel any time. AND your dealing with a REAL company. They only allow you to associate one domain name with an account but if you have multiple domains like I do, you can go to your domains registar and use their domain forwarding with domain masking to point your extra domains to your one Yahoo webhosted domain name and by setting up the links correctly when building your webpages for those domains it will look just like each of your domains will have their own account. The address in the browser’s address bar will only show the domain name that you want to be seen. Just thought I’d put that out there.

  • 48

    dc | 12 Jun 2008 3:11 amGary,

    Thank you so much for sharing your experience with me. I had the same feeling that the CC company would rather believe GISOL than believe their customers.

    It seems to me that I can’t win this dispute because I signed the contract. But I will cancel the service as long as it reaches 8 months. The Service Contract says I have to use their service for at least 8 months before cancelling it. Once it reaches 8 months of service time, I will keep sending them emails and faxes to cancel the service. I know that they will not reply me or let me cancel the service. But I will use those as the evidence to file a new dispute.

    Right now I am using LunarPages as my web hosting. It is very good and I am happy with that company. Thanks for recommending Yahoo small Business web hosting for me. I am sure that it is a good one too.

  • 49

    Mike | 13 Jun 2008 3:12 pmGary, dc, and everyone having problems with disputes/chargebacks,

    Please read:

    http://www.report-gisol.com/2008/06/12/help-you-win-your-case-against-gisol/

    Mike.

  • 50

    Brenda | 14 Jun 2008 1:58 amI just got an encouraging letter from the AG in L.A. PLEASE everyone send in your proof to the AG. They sound like they would be willing to bring a case, but they can’t just for “an individual.” And I can swear up and down that I’m not alone, but they need to hear from you. Use the addresses Mike provided on this site. I’m still working on getting us a private lawyer, but I’ll be happy with the public one too.

  • 51

    FkHouck | 14 Jun 2008 5:26 amDC.
    Contact your isp and get a log of your time on and off.
    compare it with the faked log. only one discrepancy is enough.

    Frank

  • 52

    FkHouck | 14 Jun 2008 5:29 amBrenda
    I filed a report to the police and had it sent to LA. I also contacted Bob Filner to contact the la police to see whats going on there.

    Frank

  • 53

    FkHouck | 15 Jun 2008 2:22 amEveryone needs to be advised. Just because you think you have a contract because you signed something. In reality it doesn’t mean you do. I feel pretty safe in saying that based on what I have seen in the complaints on this site. The likely hood that any of you are operating under a contract is very slim. At least according to the law. Your mistaken belief that you do have a contract has lead you to believe what gisol has said in regards to one. That acceptance of what gisol has said in the rebuttal on chargebacks has given the impression to the credit card companies that you do in fact have a legal contract. You may legally have an order, but I doubt seriously that many of you have a contract.

    Frank

  • 54

    FkHouck | 15 Jun 2008 3:20 amAn example of my previous post. If you enter a property that has a sign posted that says “enter at your own risk” you go in an break your leg.

    If you then go to court and they ask you if you read the sign and you say yes. Then they will ask you if you understood what it meant, you will then say yes. They will then ask you to state what you believe that means and you will say that you entered the property at your own risk. They will then conclude that you willing brought this on yourself. You will lose And you will leave thinking they were right.

    In reality when they ask if you read the sign you should have said, it doesn’t matter because the law says the sign doesn’t mean any thing, that the owner has a responsibility to protect people on their property. The judge would then agree and you would win.

    KNOW THE LAW.

    Frank

  • 55

    FkHouck | 15 Jun 2008 2:05 pmDon’t assume you have to be in Los Angeles to file a small claims. Check with your local courts.
    And don’t just accept the quick answer. You signed your contract at home on your computer.

    What if I’m suing because of a contract?

    You can file in the county where you signed the contract. You can also file where the defendant lived or worked when you signed the contract.

    http://www.courtinfo.ca.gov/selfhelp/smallclaims/findright.htm

    Frank

  • 56

    Julie | 17 Jun 2008 4:18 amGisol still hasn’t paid me from a small claims case that I won. They also had the nerve to tell the BBB that I stated I received payment.

  • 57

    FkHouck | 17 Jun 2008 4:50 amFor those of you afraid of the small claims process.

    http://www.kuro5hin.org/story/2006/5/15/114512/034

    Contact me through Mike. Don’t wait for him to pay you he won’t. Go after him through the court process.

    And Good for you Julie, its really not that bad is it. And getting your money after you win is even easier. If you use the court process.

    Frank

  • 58

    Gary | 17 Jun 2008 11:07 pmI can’t believe my credit card company “Washington Mutual”…

    [Comment moved to here]

  • 59

    Toni | 25 Jun 2008 1:33 pmI’ve been reading through the stories, they all make me so sad that this company can’t be stopped. Why? I don’t understand why.
    Toni

  • 60

    Mike | 25 Jun 2008 1:52 pmThey WILL be stopped Toni.

    It’s only a matter of time…

  • 61

    Julie | 25 Jun 2008 2:39 pmI filled out a writ of execution to send to the courts. A write of execution is a court paper which tells an officer to take property of the judgment debtor to pay the claim. So, hopefully I will be getting my money back soon. I will keep you all posted.

  • 62

    dc | 27 Jun 2008 12:33 amSince I am working on the dispute with the CC company, I find the following link is very helpful. Basically it explains your credit card rights.

    http://www.consumerlaw.org/initiatives/seniors_initiative/content/FACTSCreditCardRights.pdf

  • 63

    Julie | 09 Jul 2008 9:22 pmDoes anyone know how I could find out where this company does it’s banking?

  • 64

    Frank | 10 Jul 2008 8:26 amJulie,
    conatct me through Mike. I have a couple of answers for you.

  • 65

    PeeJay | 14 Jul 2008 2:35 pmI just got a call from my bank….I won the case against GISOL !!!!!

    Will tell you how I did it soon !

  • 66

    Turkish | 15 Jul 2008 9:31 amUrgent help needed!

    Recently I sent a request to gisol to get one of my domain names transfered to another provider as I do not own it anymore.

    After 2 weeks I recived this email:

    “Dear Customer,

    As per GISOL Policies (section 22) any domain name registered by GISOL on behalf of the Customer remains the intellectual property of GISOL. All domain names registered by GISOL are leased to the Customer at all times with no exceptions. Customer may not transfer any domain names registered by GISOL to any competitive registrar.

    Thanks,”

    Someone PLEASE HELP ME, I have a massive buissness that asked me to make a website for them at the time. And I registerd the domain for them. Now I needed to transfer it to there own provider but WTF? Gisol…

    Please someone please, theres got to be another way around transfering the domain, I don’t care where I’m transfering it, “Fuck” gisol. Sorry for my french,

    Anyone out there? Help, Please?

  • 67

    Frank | 15 Jul 2008 4:43 pmTurkish,

    First of all it is highly questionable that what he has written in his agreement is even legal. Lets say it is. Clearly it states that as a customer you can’t transfer the domain. Which means if you are not a customer you can. There is a kind of court order that you can fill out that the court demands gisol to do what you ask. Its the same thing as a restraining order only in reverse. If you want to talk about this further contact Mike and give him your e-mail address.

    Frank

  • 68

    dc | 16 Jul 2008 4:24 pmI wonder if anyone has successfully been refunded by cancelling the service from GISOL.

    There are two tricks with the cancellation:
    1. Based the polilcy http://gisol.com/policies/

    “If a cancellation request is submitted prior to 8 months of use, no credit will be issued to Customer.”

    No matter whether you like GISOL or not, you need to pay them at least for 8 months service fee.

    2. When you cancel the service through https://cancel.gisol.com/, you need to agree with the following statement:

    “By submitting this cancellation request, I affirm that no chargeback was/will be activated with my credit card company and I am asking Global Internet Solutions to process this cancellation request as soon as they can. I understand that activating a chargeback will only delay the cancellation process and/or prevent my domain name from being released. ”

    GISOL will totally control the refund process and the customer can not chargeback with them. In other words, they may not refund to you because they can claim they are still processing it or they can find any execuses to reject your request.

  • 69

    Lauretta | 17 Jul 2008 8:15 pmI, too was attempted a cc theft by GISOL on June 23, 2008. They stole my original website name by claiming I never renewed the domain name. I never got the bill for that-they said they emailed me it=which I never got. Had been with them for 7 years with only a few minor problems They charged me with $1798.20 (like Lydia’s post above) not to mention the previous 25 months they’ve charged me & not sent the refund back. I’m in process now with my cc company, who has told me they will back me up. Also sending them this website. I’d like to join the class action against these liars & thieves. It should not be allowed & I will write a letter to the BBB, LA county sheriff & now I see the Ca. Attorney General. Thanks for helping……

  • 70

    Lauretta | 17 Jul 2008 8:17 pmps-they made me so upset & mad-I told them to “take their server & shove it !!” not that it does any good to them-GISOL could care less-they only want to lie & steal.

  • 71

    Lauretta | 17 Jul 2008 8:41 pmTURKISH-I got the same reply you did from Gisol-just so you know, I’ve been told that the word “Fuck” is not French-it’s English-stands for “Fornicating Under Consent of the King” I swear-that’s what I’ve been told-at least that part is funny-the Gisol part is not funny-they’re liars & thieves & have to be STOPPED @ all costs!!!!

  • 72

    Ron Snubari | 18 Jul 2008 8:12 pmTry 2 of this phone numbers to reach an owner of gisol:

    323-201-2044 or 323-422-2222 ask for brian.

  • 73

    Mike | 19 Jul 2008 10:01 amRon,

    How did you get these numbers? I’ve tried emailing you, but the email you left doesn’t seem to exist…

  • 74

    Lauretta | 19 Jul 2008 3:54 pmhi Mike-have you tried the #’s? I haven’t yet. Sending them to my cc company for them to deal with.Gisol put me on hold for over 30 minutes & never came back. Also, both times I did talk to someone, they were fast talking salesmen, like an above post says. It’s all part of the scam. I suggest everyone who’s been ripped off write to every agency & I thought there’s a class action suit going on-have to look for it again…..

  • 75

    Turkish | 21 Jul 2008 12:17 pmTell me about it Lauretta, I ow the comapany that I made there website for over $12,500! Becuase they had to call back all there cards, letters, emails, EVERYTHING. To change there website name to the one they have now.

    Something I did notice on the other hand, but havnt tried just yet.

    123-reg.co.uk allows you to select a “click to transfer your domain” once you search for your domain. It asked you for £9.99 to do so, but I’ve never gone trough with it.

    Does it include having to actully contact gisol and telling THEM to change the DNS?

    If not, then halaluya!! I’ll even make a website telling people how to transfer there names.

    Lol.

    -Love, Turkish.

  • 76

    Lauretta | 21 Jul 2008 4:33 pmHey Turkish-I don’t understand how Gisol can get away with this-it’s criminal. Unfortunately, I don’t know about the transfer think you’re referring to….. I just got a new web name & had most of it backed up. Still took hours to reconstruct, not to mention loss of work, sales calls, etc…… I think WE should ALL write to the agencies that are posted on here complaining about Gisol. I know I am. You can email me directly, if you want-@ saddleupcowirls[at]yahoo[dot]com any info I get, I’ll post here, unless I hear otherwise from you…..take care & good luck……Lauretta

  • 77

    Lauretta | 21 Jul 2008 4:35 pmTurkish-I forgot about the local TV stations to report these asses to-just read a blurb above….L

  • 78

    Kris | 21 Jul 2008 4:49 pmHi guys;

    Not sure where Ron got the numbers listed above but this is what I found:

    323-422-2222, Cell from Los Angeles, Ca
    323-201-2044, Unpublished land line in Montebello, CA. Montebello is a Los Angeles bedroom community, the center of Montebello is located within 30 minutes of 897 Gardner Street, Los Angeles, CA.

    I will be calling these numbers and urge others to do so. Please post any results you may have here.

    The problem with GISOL is that once they have you, from what I can gather, you cannot cancel, and they continue to add charges, so even though you have paid, or been stolen from, they will continue to steal.

  • 79

    Brenda | 21 Jul 2008 5:05 pmI don’t want to publicize information prematurely, but I think things are on the move. PLEASE everyone send not only a letter but also documentation to all the above addresses. And also file a police report with your local police. I have done so (and I had to battle because they initially wanted to only classify it as a civil not a criminal case but eventually they did take it). The detective I spoke to said you should also provide your police report to your credit card company. It may help show them that Gisol are crooks, and that we are the victims.

  • 80

    Brenda | 21 Jul 2008 6:52 pmI just received a letter from the Attorney General in which they enclosed correspondence from Gisol where Gisol, again, directly lied about forging the documents with my signature. When I brought those same documents to the police and to lawyers, they believed me. DON’T LET GISOL INTIMIDATE YOU!!! PLEASE REPORT THEM TO THE POLICE — THE MORE OF US THAT HAVE THE SAME STORY, THE BETTER!

  • 81

    Jesse | 26 Jul 2008 12:37 amI was very active on this site a couple of months ago but after exhausting every avenue of complaint and since my monetary losses were small, I eventually gave up trying to get satisfaction from GISOL. I just didn’t have the motivation to keep beating my head against a brick wall.

    Fortunately, I did eventually recover my domain name after a lot of hassle and additional expense and only when it was finally deleted a couple of months later. Still every now and then, I’m reminded of my how much trouble GISOL caused me.

    On April 1, I lodged a complaint against GISOL with the Los Angeles District Attorney’s Office, Consumer Protection Division. On April 23 I received a form letter response that my complaint had been referred to the Department of Consumer Affairs.

    I responded with an impassioned letter to the Department of Consumer Affairs as follows:

    “I would like to know when some action will be taken against this company that is DAILY scamming and defrauding the public of thousands of dollars.

    I’m a recent victim of this fraud and even though my losses were minor, I have taken it upon myself to expose their duplicity.

    To start off I STRONGLY suggest that you do a web search using the search term “GISOL FRAUD”. You will be astonished at the number of complaints that surface alleging deceptive advertising, extortion, intimidation, credit card fraud and forgery.

    GISOL has been scamming the public for years and it is time to put a stop to their illegal activities. That GISOL operates their scam so brazenly suggests that they believe that they are immune to law enforcement action. I would like to change their opinion.

    Please, please do web search using the term “GISOL FRAUD” to fully guage to extent of the injuries being done to the public by these criminals. In addition, I recommend that you visit http://www.report-gisol.com, a grass roots web site dedicated to exposing GISOL in hopes of preventing greater harm.

    I so want to believe that these thieves will eventually be brought to justice but it is easy to become discouraged when the only response to my complaint is a form letter.”

    Today I received a letter from the County of Department of Consumer Affairs advising me that my complaint has now been forwarded to the Federal Trade Commission, 10877 Wilshire Blvd., Suite 700, Los Angeles, CA 90024.

    The letter states:

    “Enclosed is a consumer complaint that we believe falls within the jurisdiction of your agency. A copy of this letter is also being sent to the consumer, to notify them of the referral of their complaint to your agency.”

    I’m still mad as hell at GISOL but I just can’t fight them any more. Especially when it seems that all these so-called consumer protection agencies are infinitly better at passing the buck than protecting the public while GISOL laughs all the way to the bank.

  • 82

    Frank | 31 Jul 2008 6:47 pmCapital One upheld my charge back. But I think more importantly GISOL didn’t even make an effort to fight it. The arguments that I made on the charge back were the same I have been telling everyone that wrote me.

    1.Recognition of the “use” clause in the second paragraph. And I had not used it.
    2.Proof of a certified return receipt cancellation letter.
    3.Proof of a police report.
    4.Recognition of the statue of frauds law, that this bill was over $500 and wasn’t signed.
    5.Notification that GISOL may copy the agreement signature to a bill.
    6.Recognition of the fact that an identical signature can not be valid on two different documents. Either the agreement is valid and the bill is not due to the statue of frauds. Or the bill is valid and there is no agreement and I can cancel at any time for no reason with a complete refund.
    7.Recognition of the Mirrors law as it relates to contracts. That the verbal agreement over the phone. Removes the first agreement in it entirety. That because a second offer was made the first no longer exists along with the signatures etc.
    8.Recognition that I made the order but not authorized this amount that it was not our agreement.

    I am here to help anyone with their problem. Its not over for me. Not until GISOL is in jail.

    Now I will be starting my legal action in small claims court to recover My domain name. I do wish you guys all well, try not to let this get the best of you.

  • 83

    MORTIS | 31 Jul 2008 11:44 pmMy wife and I were also recently robbed by GISOL for the usual amount that many other have – $1798.20
    Since then of course, we have been submitting complaints with numerous authorities including our CC provider, all to no avail. The CC fraud department told us they cannot proceed with an investigation based on fraud mainly because of 2 reasons. 1; We have been doing business with GISOL for a some time now which gives GISOL credible history and 2; the payment to GISOL was authorized by what Visa calls “Verified by Visa”, therefore they cannot help us.
    The big question churning in my mind is – with all this huge mounting of complaints and evidence of fraud committed by GISOL over several years on countless sites that anybody can easily find with minimal searching, and that any criminal investigating authority must surely know about, then how have GISOL been able to continue for so long this blatant crime spree with what appears to be complete impunity from justice.
    Somebody PLEASE give me some plausible theories on how this so brazenly continues
    I’m at the point where my suspicions are growing beyond GISOL, if you know what I mean.

  • 84

    Frank | 01 Aug 2008 1:15 pmMORTIS,

    CC companies only have one right in this regard. They can only pay bills that “YOU” authorize.
    You can sue them in small claims court and I strongly suggest you do so. The courts authorization process is the Law.

  • 85

    MORTIS | 01 Aug 2008 11:38 pmThank you Frank. Based on recommendations, we are going to take the CC to small claims court. Plus, today we filed a police report and advised the police to forward a copy of the report to that sheriff in Cali ‘Gary Kaplan’ whom supposedly is gathering evidence against GISOL.

  • 86

    Frank | 03 Aug 2008 10:32 pmThere is one other thing that I entered in the charge back:
    I said that it is possibly that Gisol would have a tape recording of our conversation.
    If they did please be advised that unless they also present you with the phone call duration acquired from a phone company that it is just as irrelevant as their forged copies of my signature.

    You see I believe that Gisol saw that giving half a story to the cc company would not work in my case, that he would have to validate everything I said. Mainly because I was holding the credit card company at fault and not Gisol.

  • 87

    Turkizzles | 13 Aug 2008 7:54 pmHi, hasn’t anyone still come across a way to transfer a domain name away from Gisol, apart from sueing them? I just don’t want to go trough with all that, but if that’s what it takes then, heh.

    The “domain transfer” from domian registrants like GoDaddy only transfer your domain name “IF” gisol gives them permission.

    Anyone? If not, court it is.

  • 88

    Turkizzles | 13 Aug 2008 7:55 pmAfter digging around I found this:

    “GISOL offers a DNS management package which provides a DNS pointing service to an alternate hosting provider. GISOL still remains the registrar of your domain name.

    There is a fee for the package which is at the discretion of GISOL. In other words, you are at their nercy. The DNS management package is not listed in any of the services or extras on their website, only in their Service Contract policy. What this means is; once you sign up with GISOL, you are pretty much stuck with them. You can transfer you website to a different host by paying for the DNS management package and pointing your domain DNS to the new host.”

    Better then nothing in my opinion.

  • 89

    Jesse | 14 Aug 2008 12:19 amI managed to regain my .com domain name two months after GISOL let it expire. Meanwhile I registered an identical domain name except with a .net extension. When I re-acquired my original .com name I set up a dns forwarding to my new .net address to regain what little remained of my original .com investement. The charge for 1 year of dns forwarding was $1.00 (one dollar). I have heard that GISOL charges up to $500 for this “service”.

  • 90

    turkizzle | 14 Aug 2008 11:11 pmHi, when you mean “let expire” did you like, harras them for it? did you constently bug them about it? or did you ask once and let it go?

  • 91

    turkizzle | 15 Aug 2008 9:57 pmNot to sound rude or anything, I know your here to help us but, is there anything that’s actully being done here? I’ve been visiting report-gisol or over 3 months now, But to date havn’t gotten any actull good news on anything.

    Will an actull lawsuit go down? And when? I’m getting done for a crap load of money if I don’t come up with a way to transfer my domain name from them before my hosting expiers.

    -Thank you.

  • 92

    Mike | 16 Aug 2008 12:06 amHi Turkizzle,

    Sorry I haven’t replied sooner to you. I’ve been really busy starting a new website and working my day job, and I’ve also been on holiday. (vacation for you American guys )

    There are things going on in the background that we don’t want Gisol to know about… they regularly check this website. (Hi to the Spivaks and all Gisol employees) I forward all requests to join the Class Action to Brenda who is in contact with lawyers. When we are at the point where we can proceed, we will forward all contact details to those lawyers. Yes, it’s frustrating that we can’t do things straight away, but we will get there in the end.

    I’ll send you a private email with more info as soon as possible.

    All,

    Keep up the fight and definitely Report Gisol to as many places as you can. WE will win in the end.

  • 93

    turkizzle | 17 Aug 2008 12:53 pmHeh, I’m not American

    UK.

  • 94

    Julie | 18 Aug 2008 8:05 pmI took them to small claims court and won. They didn’t even show up. I’ve been trying to get paid for about 5 months. They have to go to court next month to state their assets. If they don’t show up, a warrant for arrest will be issued. Whoo hoo! Has anyone else taken them to small claims court?

  • 95

    Mike | 18 Aug 2008 9:28 pmI don’t know of anyone else who has taken them to court as yet Julie.

    Now the Stating of Assets and Warrent for Arrest is VERY interesting!

    Please keep us informed…

  • 96

    Turkizzle | 22 Aug 2008 7:47 pmJulie, when you took them to a small claims court, how did you proceed with it? How did you make a claim and where do you live? Usally here they don’t take it to serious about a couple of dollers or pounds but what I have at stake it alot.

    Thanks!

  • 97

    Julie | 23 Aug 2008 1:00 amI took them to small claims court in at the Beverly Hills court house http://www.lasuperiorcourt.org/. I live in L.A. so it made it easier for me. They owe me about $2,500. I filled out the necessary paperwork, paid a little extra to have the court serve them. I showed up the day of and they didn’t. Even though they didn’t show up I had to state my case. I won and they never paid me, so I had to fill out more paper work for them to come in and state their assets and then I can have a sheriff obtain the assets or money from them. This has been going on for about 6 mos. You can take them to small claims court if the amount is $7,000 or less.

  • 98

    Sandra | 29 Aug 2008 2:15 amWell, the stories are very much alike with very few variances. I too have been ripped off by gisol and I tried to work through my banks fraud dept. but gisol provided a forged document that they said I signed but had never seen before. I contacted the FBI and have appointment with my congressman. I plan to take it to the max even fly out to LA and file my case in the Los Angeles courts if necessary. I am very interested in any success with a private attorney or private investigators. I am a retired PI and will keep digging. We can be successful if we are dilengent and persistant.

    Please keep my email address and update me with any news or developements.

    Sincerely,
    Sandra

  • 99

    Turkizzles | 01 Sep 2008 11:01 pmJust want to point out again that I’ve been visiting here for around 4 months now, maybe more. BUT? Hasn’t it ever dawn on anyone that there’s something else to this?

    I mean think about it, they know that there getting a massive world wide class action lawsuit against them, they know and DO purposely scam hundreds of thousands into there scam of “hosting” they also are big time aware of this website, they also know what is about to hit them, but? do you really think there that stupid?…

    The moment it’s about to go down, there going to pack up and run with all that money, you would think after proven forged doc’s and pretty much broken all the laws on scams over the internet, that they would just sit around and wait for the FBI to knock on there door and arrest them?… I don’t think so.

    There most probably going to go on for another 3-4 months, then BAM! There goes a good $500,000 – 1mill dollars of the peoples money, and the people that got scammed will only see that money getting returned back to them in there dreams. I mean, who’s going to cover all that money? The banks? No… The Fraud commission? No… The courts? No…

    Sorry to sound harsh, but I really think that someone would cook up a massive online scam, and not have a plan to run?…

    -Just my opinion on the matter, that’s all. Sorry if I spooked anyone.

    -Peace.

  • 100

    Frank | 02 Sep 2008 3:27 amWell, everyone that placed a charge back and didn’t get it will. And according to the federal trade commission rules, maybe even three times the amount for aiding in the fruad.
    I have always felt that the banks were always the real criminals anyway, without them gisol would not have got a dime.

  • 101

    Sam | 02 Sep 2008 7:31 amGood one Frank!

    The wheels of justice turns slowly, today i wanted to create leverage. Why are we still fighting GISOL?

    1. We have already spent all this time, fighting our charge back, talking on the phone, preparing credit card files, this time will be all in vain. Your already here there must be a reason.
    2. Like minded individuals are banding together. New developments like class act suit. Sign up now! I did myself.
    3. That US$1798.20 poof gone for nothing.
    4. GISOL is still baiting unsuspecting people.
    5. You know you did everything you can to get your money back and cleaning the internet up one company at a time.
    6. Police deparments have large number of cases that are identical, we are very close.
    7. Other people are in the same situation.
    8. Some of the people who are posting have got their money back.
    9. Think of all the great things you could have done with that US$1798.20 (a family trip, that electric guitar you always wanted, that 1800$ startup cash for that new business, or that 500$ check you wanted to donate to your local church or charity.

    Now imagine if you got your chargeback back, whwat would all the great things you would do with your $1798.20

    So ask yourself is it worth spending more time to link together with other like minded individuals to fight against injustice and internet fraud.

  • 102

    Mike | 02 Sep 2008 9:44 amTurkizzles,

    What do you suggest? We all roll over and take it (like hopefully they will be doing when they’re in jail)?

    Yes, if your chargeback has failed, you may not get the money back from Gisol themselves.
    Yes, they may disappear.

    BUT…

    1.This website is helping people with chargebacks, and helping them get their money back NOW.
    2.We are helping people report to the correct authorities, and making them listen.
    3.We are organising a class action.
    4.We are documenting cases as more evidence.
    5.We are helping stop more people signing up with these criminals.
    6.We are building up a case against the banks, so that people will get their money back eventually.
    7.If they do disappear, at least they won’t be scamming any more people.
    8.We are helping each other.
    9.We are helping the authorities gather evidence to get them LOCKED UP!

    BTW… Stupid? Yes, I think they are. All criminals think they are above the law. All the criminals in jail around the world thought they were clever. Are they? Gisol are so obvious in their fraud it is unbelievable. When the investigation starts officially, it will be so easy to prove, and they WILL get what they deserve.

    If anyone hasn’t done so already, report Gisol to Detective Gary Kaplan. It WILL work!

  • 103

    Turkizzles | 02 Sep 2008 11:55 amSorry if I ticked you off Mike, but it’s getting to my head, I lost or going to loose $12,500 not from Gisol, but the fact that they never released the domain name that never belong to me any more, and I’m getting screwed over by the company I made the website for, which wanted me to relase the domain to them, but when I tried to, gisol told me that it’s theres.

    The traffic flow to the website at current is 2,000+ unique visitors a day, you really think Gisol would realease that domain?…

    -Peace.

  • 104

    Lauretta | 02 Sep 2008 3:04 pm$1720.00 seems to be the amount they are trying to steal. Recently, my cc co. (Chase) did reverse the charges, with a note it’s still pending, saying we don’t have to pay it. However, I did call & ask them what happened to the other $645.00 amount Gisol thieves overcharged me. So, that is being disputed. I did include it with the original dispute, apparently they didn’t totally understand GISOL ARE THIEVES. I’ve also sent my letter to the LA County Sheriff & will send the rest of the letters in soon. THIS website is very useful & I hope I’m included in the class action suit, even if I’m able to retrieve my $. Just to testify against these asses for what they did to me-not to mention all of you.
    Banding together is the only way!

  • 105

    Turkizzles | 02 Sep 2008 4:45 pmIf you think about it clear enough, the only REAL issue with Gisol is that they don’t realease your domain name. Otherwise people would have just complained and left them. But where I heard that they where purposly overcharging people and forging doc’s? Wow… Now that’s a ball buster.

  • 106

    Thomas | 03 Sep 2008 9:09 pmI too have gone through the same thing that all of you have gone through. Because I am in law enforcement, I have been able to get the Secret Service involved; however, it comes down to jurisdiction, and the LA County SO is your best bet since he (Gary Kaplan) is actively investigating this company. Just a note, Discover has informed me that as long as I provide a merchant with my credit card, they can charge me whatever they want on it, and it will not be considered fraudulent. Their response is “the merchant is our client too.” In such cases, they side with the merchant, take themselves out of the picture, and prefer that you take up your dispute in court with the merchant. Discover card cannot protect you unless your card is stolen. In fact, in such cases, it is easier to state that your card has been stolen than to try to dispute a charge. They are not equipped to use common sense to evaluate whether a document is forged or not even if every other law enforcement agency out there can determine a forgery instantly. In our case, GISOL copied and pasted my signature from a general terms and services agreement onto a credit card authorization form. I signed it with a computer mouse, and they even left the time stamp on there indicating that I signed two documents at the exact same time down to the exact second. Nevertheless, Discover insists that they cannot determine that such obvious forgery is a forgery.

  • 107

    Frank | 04 Sep 2008 12:51 amI am sorry, but that is just so much bull. The banks do it because they feel they can get away with it.
    What you have described is negligence in any court in the land and the banks themselves can be sued and they will lose. And according to the FDA they will have to pay three times the amount when the card holder wins. The banks will soon stop doing that when they are held accountable for it and start getting sued themselves. There is no law in this country or any other for that matter that requires that a bank pay any charge legitimate or not. For the bank it is a personal choice and nothing more.

  • 108

    Brian | 04 Sep 2008 2:33 amI got a call today about having a portfolio on my personal account and that this violated the terms of agreement since it was for business and I had to pay the 49 a month for 3 years. I said no way and they charged me 718.20 for “unlimited upgrade” and closed my account. The credit cards Gisol has on file for me are no longer active so they billed it in my “account billing info”. If I refuse to pay what happens?

  • 109

    Frank | 04 Sep 2008 2:54 amThe only thing that can happen, they will first give it to a collections agency. And on their first call get the agencies address and send them a certified return recipt letter stating that you do not owe gisol anything. By law they have to stop bothering you. Then gisol will have to go to court and prove a fruadulent charge. If that were to happen I will go to court with you as a witness and I am sure there are many others that would love the chance. Becasue I have already won my case, I am having trouble getting back in so I can do something. I would also start a small claims action against your bank. contact me and I will help you with it.

    Frank

  • 110

    Brian | 04 Sep 2008 4:14 amThanks for the reply and thanks for the website. Such a relief to have somewhere to go. I’ll keep posting my fight.

  • 111

    Sam | 04 Sep 2008 9:18 amNever Surrender, we are at a distinct advantage because we are many and they are fewer. It takes time to get all these documents together, the time that you spend gathering intelligence will take GISOL similar amounts of time and work. So don’t give up, fight them to the end, fight them on the web, fight them at the district attorney, fight them with the LA Sherrif West Hollywood department, fight them with the credit cards. I feel so inspired right now, the paper work seems endless.

  • 112

    FEARLESS | 04 Sep 2008 10:34 amAnother great resource for litigation information is from your local LAW schools, some offer some free advice, we can also pay a consumer protection lawyer based in Los Angeles to look at our case.

  • 113

    Florida Showtime | 20 Sep 2008 9:29 pmWe used Gisol.com for three years for $95/year. We had a credit card on file for automatic billing.

    One day we checked our website and the server was down. We called to find out what the problem they told us our account was closed for non payment. I explained we had a credit card on file for automatic billing.

    They appologized for the problem and assured me it would be fixed but because the account was already closed they needed a new credit card. And because we were such a good customer for three years they would give us a discount and our new fees would be $49.95/year .

    I speficially asked a few times to make sure I understood the price. I asked if $49.95 was per month or per year, the agent replied “OHH NO, IT’S FOR THE YEAR” … “our way of taking care of our good customers” .

    After that point I agreed to $49.95/year and provided my credit card information.

    The agent asked me if I had internet access at the moment,.. I said yes and he directed me to a webpage that contained the TERMS OF USE .

    I asked if there was anything big on this Terms of Use that I should know about and the agent said it was just the standard terms of use and I had to agree on the buttom of the page because it was technically a new account and I had to redo it.

    I revied the Terms Of Use … especially the price and it said … $49.95 /year. So I agreed and the agent told me that was all that they needed from us to get our website back online and that we would receive a copy of the contract along with the login information for our new server.

    That was the end of the phone call.

    Ten minutes later I checked my email account and opened the email from Gisol and it contained a contract that said….

    $49.95/MONTH FOR 36 MONTHS… TOTALING $1798.20.

    I IMMEDIATELY CALLED OUR BANK TO FIND OUT IF THERE WAS SUCH A CHARGE AND SURE ENOUGHT THERE WAS … $1798.20 … WE IMMEDIATELY PLACED IT INTO DISPUTE AS AN UNAUTHORIZED CHARGE.

    WE CALLED AND EMAILED GISOL FOR ABOUT A MONTH WITH NO RESPONSE… HUNDREDS OF MESSAGES AND VOICE MAILS … NOTHING. AFTER ABOUT A MONTH THEIR PHONE NUMBER WAS DISCONNECTED.

    After a few months of disputing the charge our bank (wachovia) still charged our account $1798.20.

    WACHOVIA SAID THERE WAS NOTHING ELSE THEY COULD DO BECAUSE GISOL PROVIDED A CONTRACT(FAKE CONTRACT) THAT SAID WE AGREED TO PAY THAT AMOUNT. I EXPLAINED ONCE AGAIN THAT I ONLY AUTHORIZED THEM TO CHARGE $49.95/YEAR… NOTHING ELSE.

    THE WACHOVIA AGENT TOLD ME THAT DID NOT MATTER… AS LONG AS GISOL HAD MY PERMISSION TO DEBIT OUR ACCOUNT THEY HAD TO GIVE THEM THE MONEY.

    I TOLD WACHOVIA THAT WAS CLEARLY A SCAM AND THEY SHOULD CONTACT THE FBI AND SHE REPLIED SAYING THEY DONT GET INVOLVED IN SUCH MATTERS AT ALL.

    CONCLUSION:

    WE’RE OUT $1798.20.

    THE BANK NICELY GAVE IT TO THEM

    AND WE STILL DON’T HAVE ACCESS TO OUR WEBSITE.

    GISOL.COM IS A SCAM AND NEED TO BE SHUT DOWN. WE WILL BE MORE THAN HAPPY TO ASSIST ANY LAW INFORCEMENT AGENCY THAT CAN GET INVOLVED AND HELP ALL OF THE VICTIMS.

  • 114

    Lauretta | 20 Sep 2008 10:42 pmDear Florida Showtime-this is terrible what is happening to the both of us & many more people. Chase is our cc. The gal who is supposed helping me in the dispute of the same amount of $1798.20 + another 2 years worth that they’ve overbilled, although claiming they haven’t. They’ve also claimed to the cc co. that they’re aware of this website & it’s only a few disgruntled people. NOW, the cc co. has told me to write to the Attorney General of California & Nevada (didn’t ask why) I’ve already written to Sheriff Kaplan

    L.A. County Sheriff’s Dept.
    W. Hollywood Station
    780 N. San Vicente Blvd.
    W. Hollywood, Ca. 90069

    He is the one who is supposed to be gathering evidence against them. WRITE THEM TODAY
    I have to get the other addresses of the Attorney Generals
    Good luck!

  • 115

    Mike | 21 Sep 2008 9:44 amThe quickest way to contact the Sheriff’s Dept is to call 310 855 8850 and ask for Gary Kaplan.

    He will advise you what to do next.

    It may also be a good idea to contact the LA District Attorney’s Consumer Protection Division.

    Consumer Protection Division
    FAO Robert Jackson
    Los Angeles County District Attorney’s Office
    201 North Figueroa St., Suite 1600
    Los Angeles, CA 90012
    (213) 580-3273
    Robert Jackson direct (213) 580-3324

  • 116

    LFE | 01 Oct 2008 4:39 pmJust to add to the complaints. I signed up for a new service with gisol for USD71.40 last October 9, 2007. My order was accepted. I got a call that I could not have 2 accounts under my name. I told them I was not aware of the condition because I previously had 2 accounts with them. I also said I was no longer maintaining the other account because I no longer belonged to that organization. Since I have used them since 2003, I gave them a new credit card. When I heard the amount being charged which was USD1078.20, I objected to say I only ordered for USD71.40. They said they will credit my card once they are able to talk with the person now maintaining the old account. Well, of course, they never credited my account and to top it all, they cancelled also the old account which still had at least 1 1/2 years to go. I filed a dispute and they sent documentation to prove that I received the service. They had a fraudulent proof of delivery which I never received and with a signature of I don’t know who and a date stamp of Oct. 11, 2007. It is impossible for an order to be processed on October 10 14:25 (credit card authorization time) and received by Oct 11 in the Philippines because you lose a day going to the Phil. Even the contract which I never saw was supposed to have a digital signature! I refused to pay the amount because I also never received my password so I never used the site. It is one year now and I have been recharged the amount. Question is: with all these complaints of fraud, why hasn’t the merchant done anything about it?

  • 117

    Mike | 01 Oct 2008 6:28 pm@ LFE

    Thanks for your story. We don’t know why the merchants are sticking up for Gisol and finding in their favour. We believe they don’t care because they get a percentage of the proceeds, therefore being part of the fraud.

    American Express placed them on their “Automatic Chargeback Program” blacklist a while ago. Gisol therefore don’t take AMEX anymore. It’s a pity VISA and Mastercard don’t do the same.

  • 118

    Brenda | 03 Oct 2008 1:16 pmLFE –

    The merchant (GISOL) is trying to fight the complaints of fraud. They actually finally contacted the Better Business Bureau, and their rating went to up to a D for about a week, before the BBB really checked into their statements (which were lies). But ultimately, they don’t care unless it’s scaring people away. They’re in business to create fraud and once they’ve got your money, they are not going to EVER give the customer the benefit of the doubt. These are criminals. Any credit card you have given to GISOL, you MUST cancel before any “automatic renewal,” and also call your credit card company and tell them to not accept charges from GISOL on your behalf (because I’ve been told that credit cards sometimes put through charges with an old number if it looks like an established merchant/customer relationship).

  • 119

    Marvin | 03 Oct 2008 8:15 pmHi, I haven’t been active in some time, I also changed my name on report-gisol just in case.

    Well, a week ago I called in my bank and canceled out my card and just received my new details today, I also explained the situation to them and they said theres not much they can do about a payment made over 120 days ago. (I was trying to dispute the $105.95 for the first payment)

    But other then that, all I can hope for is they release my domain name, I’m trying my best to kill of ALL traffic to it.

    Just another thing, before I noticed I was being scammed, I had registered another domain trough them, once my host expires (in a few weeks time) What happens to the domains? Do I need to wait for the expiry date? Or do I still keep my CP from Gisol?

    Thanks!

  • 120

    Mike | 03 Oct 2008 8:27 pm@ LFE

    Sorry I got the wrong end of the stick. I was tired when I replied… Thanks Brenda!

    @ Marvin

    When your hosting expires, the domains will remain registered in Gisol’s name until the domain expiry date. Sorry, I can’t think what “CP” stands for…

  • 121

    Marvin | 03 Oct 2008 8:54 pmHi,

    CP = Control Panal.

    O, and looky here, looks like they took down that crap from the front page that “counts down” after like 1 year.

    Argh, the flash backs off me saying “Oh My God, I gotta register before it runs out in 2 hours”

    Heh.

  • 122

    Mike | 03 Oct 2008 9:03 pmHi Marvin,

    You won’t have access to your control panel when your hosting runs out… I’m surprised you’ve still got access to it now!

    I published a recent post about their countdown timer that mysteriously disappeared, 4 days after I put one on my site!

    At least I’ve done one thing to stop people feeling under pressure to sign up to being ripped off.

     

  • 123

    Julie | 13 Oct 2008 6:30 amJust giving an update on my situation. The deputy that served the papers didn’t do it properly. He did it through mail instead of in person. So, I wasted a trip to the courthouse. I have tried to get them served properly, but of course no one ever home to answer the door. At the moment nothing is happening. I was unable to find out what their assets are. I am going to file a report with the Department of Consumer Affairs and call the Los Angeles District Attorney. I plan to keep pursuing GISOL.

  • 124

    Ashraf Kotb | 16 Oct 2008 11:34 pmI’ve been trying to register for a webhosting plan with this GISOL according to the price which is advertised in their website which is ($7.9/Month) but when i registered my account was not activated. I then called them to activate my account, they activated it but then charged my Credit Card with an amount of $1790. When i called them asking for that, they told me that they are going to send me a Repay in a form of Credit Payment to my Airmail and they are going to send me the Repay details on my email but of course i haven’t recieved anything. I’ve been trying to call and email them for about 20 days to solve this issue or email me this claimed Repay but they hadn’t.

    This was since about one year now, and till now Of course i haven’t recieved anything.

  • 125

    Lynn | 18 Oct 2008 11:11 pmAppears after a while your domain name is available for purchase through Acquire This Name. Smells like a rat to me based on BJ’s posting the price quoted was $1750. Some how you got to know that Gisol is behind that…

  • 126

    Mike | 19 Oct 2008 1:22 pmI agree Lynn. I think it’s got to be another way of getting money from you. Gisol know that most of the people who have been ripped off won’t give them any more money.

  • 127

    Marvin | 28 Oct 2008 3:31 amHmm, well lets say my domain name “domain.com” expired with there hosting package today. What happens to the domain name? How long will it take for it to be released?

    I read something about a “Redemption period” and after browsing Google, I came across that it takes around 75 days?

    Also, is there a way of “purchasing” a domain from Gisol directly? So they can transfer it?

    I’m kinda’ in a big pickle so…

    Thanks!

    PS: Lets say Gisol got sued and there company was shutdown, I was just wondering what will happen to all the domain names they’ve registered?

    My renewal date is in 2 days time, I just don’t know if I should let the package expire or to just pay another $100 for renewal to keep the domains. But theres also the risk of having $1700+ being taken out of my account.

    Need serious advice! Thanks!

  • 128

    Gary | 28 Oct 2008 6:28 pmYou can’t be serious. GISOL has NO intension of helping you. They will only do what’s needed to increase their own wallet size. You should stay clear of GISOL right now. If you have any credit card information on file with them that is still active (even if it was from years prior) you need to immediately cancel the card and have a new one issued to you. It only takes a few minutes to do. If GISOL gets word of your possibility of closing your account information of wanting to make changes away from them, they will bill your credit card with fraudulent charges. They will never release a domain you registered through them. That is a tool they use to trick you into bargaining with them so they can over charge you. You need to cut all ties with them now.

  • 129

    Marvin | 31 Oct 2008 12:20 amGisol soon to be on FOX NEWS!

    Check out this post for more information:

    http://www.report-gisol.com/2008/10/30/gisol-to-feature-on-fox-11-news-undercover-special/

  • 130

    Steve Golden | 13 Nov 2008 10:48 pmGISOL contacted me then email this.

    “Dear Steven W. Golden,
    It has come to our attention that you may still have outstanding issues with GISOL and we have made an attempt in good faith to…

    [Comment moved to this post]

  • 131

    Howie Ho | 16 Nov 2008 5:27 amI ordered service on 09/13/06, REQUEST CANCELLATION on 11/08/2006.
    But I have not received Refund.

  • 132

    James | 19 Dec 2008 11:39 pmThanks so much for this site. My story is posted on another anti-gisol site and I have gone through the whole process with the LABBB.

    I have lost domain names because of global internet solutions. But their threats to hurt my credit and report me to collections regarding my hosting account were threats only. Nothing ever happened.

    The credit card I had on file with them was expired. I offered several times to pay by check. They never responded. I talked to the local District Attorney who said that they cannot force me to give my up-to-date credit card info.
    I’d really like to have kept my domain names, but at least they got no cash from me.

  • 133

    Lauretta | 20 Dec 2008 1:04 amhi-I posted the similar problem w/Gisol. Somehow my cc co. did win the case against them for the attempted theft of $1798.20. I’m working on the rest of $623.75 that they’ve over charged me, while taking down my website. Thank you for emailing me the continued posts-I can use the video to help against these thieves….LW

  • 134

    tensux | 01 Jan 2009 4:28 amok, i got my money back and i am sure that a lot of you did as well, but are these thieves in jail yet?? lets not forget what they put us through

  • 135

    Marvin | 01 Jan 2009 8:11 pm^^ You got your money back? :O How?

  • 136

    Bob | 16 Jan 2009 5:03 pmI too got ripped off by GISOL. My first mistake was trusting the guy on the phone and waiting 8 months to cancel and do anything. I expected to be charged 71 dollars and like many others was taken for a total of 1798.20.

    The online contract has changed since I got taken and can’t find my copy. I’m wondering if anyone has a copy of the contract that was on line around Jan 2008, it stated in part that one had to wait 8 months to cancel and receive their money back. I would appreciate it if anyone has it that they post it here online as a reply to my post.

    Thanks and good luck to the rest of you that also trusted these thieves.

  • 137

    Mike | 16 Jan 2009 8:48 pmHi Bob,

    You can find Gisol’s old policies on the Internet Archive’s WayBack Machine. See the links below:

    Gisol’s Policy page from Jan 27th 2008.

    List of Gisol’s Archives by date.

    If you need anything else, please contact me direct.

    Thanks,

    Mike.

  • 138

    dc | 16 Jan 2009 9:13 pmHi! Bob,

    I have the same experience as you. I posted the service contact on http://www.report-gisol.com/2008/05/11/service-terms-that-gisol-asked-me-to-sign/

    I really doubt it that you can get your money back from GISOL. Even based on the contract, you are qualified to ask for refund after 8 months’ service.

    When you ask for refund, you will be asked by GISOL to agree that you will not ask for chargeback.

    If you do so, then when you will be refunded will be totally controlled by GISOL.

    Remember, we are dealing with the rascals.

    Good luck and keep us posted if you have any good news.

  • 139

    Mike | 16 Jan 2009 9:20 pmHi all,

    One of the contributors to this site recently got his money back from Gisol through his bank. Gisol’s bank caved in and did not dispute the chargeback.

    It may be worth another chargeback yourselves if you have previously failed.

    Good luck!

    Mike.

  • 140

    dc | 21 Jan 2009 6:36 pmHi!Bob,

    More information about getting refund from Gisol.com

    You need to go to http://cancel.gisol.com to cancel your service. You will not get refund.

    Please read the following statement I copied from GISOL’s web site (https://cancel.gisol.com/cancel.pl):

    /******************************************/
    By submitting this cancellation request, I understand that as per my service contract GISOL, Inc. does not offer a REFUND or CREDIT for the unused portion of my services. I am asking Global Internet Solutions to process this cancellation request as soon as they can.
    /******************************************/

    If you ask for cancellation, the service will be cancelled but no refund.

    Please be aware of this.

    Good luck!

  • 141

    CanadaGuy | 21 Jan 2009 10:45 pmI was scammed by Gisol in 2007. I had used their services for 3 or 4 years, wanted to increase the space. It’ a long story, but in outline I tried to move my account to a new deal (as advised by Gisol personnel), then they froze the old one including my domain, said the service I had contracted didn’t allow me to do move and they couldn’t give me access to the old files unless I took out a commercial account at $718; they said said $700 would be rescinded in 3 months. I hadn’t backed up all of my domain stuff, so I panicked and agreed..paid by Visa which they took immediately. I was disposed to trust them initially because I had never had a problem with them before. Then they pressured me to send additional money by express post etc. and I began to get really worried so tried to have te whole thing canceled. They refused and then I couldn’t communicate with them anymore at all. Fortunately they did give me access to my domain space and I made sure to download copies of everything. But they weren’t responding to my request to cancel everything and give me a refund for most of the $718. I had a “gold card” with Visa via my bank and they were super, eventually they re-credited me with the whole amount. Gisol tried to block that, telling them more lies. The fortunate part for me was that I had a complete record of all interactions with Gisol, and I was able to document it for Visa (21 pages, faxed, Visa won’t deal with e-mail). I think when Gisol saw that, they backed off. It took about 3 months all told. Needless to say I never renewed with them. I am pleased to see this effort to coordinate complaints, thanks for doing that.
    -CanadaGuy

  • 142

    Adam | 04 Feb 2009 9:12 pmHi, please help

    Around 1 year and 3 months ago I signed up to there plan, that I never used as I never got my account up, and after so long of chasing them, I gave up. (Only paid the 95.40)

    Well, in December 2008, they took out 95.40 via my Paypal account (which they set up a subscription without my knowledge when I first signed up) which took it straight out of my bank account.

    I filed a dispute against them via Paypal, Gisol even told me that they will reverse the transaction in Paypal, but they never. And you know how PayPal works, they never investigated, and closed the case in favour of Gisol.

    What can I do? I wanted to go down to my bank, but I want to go prepared. I live in the U.K, and I am with Barclays.

    Thank you.

  • 143

    Mike | 04 Feb 2009 9:23 pmHi Adam,

    I replied to you privately by email.

    In my experience, PayPal tend to find in the buyer’s favour, not the merchant’s. PayPal offer “Buyer Protection” and are supposed to wait for the merchant to supply proof that they provided the goods or service before they close the dispute. If the merchant doesn’t respond, the money is automatically refunded.

    Unfortunately, Gisol usually supply a pack of lies that the banks and PayPal just don’t understand.

  • 144

    Peter Hirsch | 23 Feb 2009 7:23 pmI searched and bought 2 domain names 7years ago from Gisol and paid all renewals since. Now I find that Giosol owns them and only leases them to me. This is my own name and when I sent proof of this con to their registrar TUCOWS they couldn’t care less. That makes TUCOWS complicit and no better than Gisol.

    Domain status: clientTransferProhibited
    clientUpdateProhibited

  • 145

    tony hardy | 11 Mar 2009 12:52 amHello

    Just letting everyone know that after GISOL took appx USD$1700 from my amex account six weeks ago, AMEX have credited my account.

    The monies were returned after I took advice from Frank Houck which, summarised, amounts to targeting the credit card company, not Gisol.

    If you hassle and accuse the credit card company of releasing the money without your permission, it seems they will eventually cave in.

    Many thanks and good luck

    Tony

 

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