It has come to our attention (since you appeared on FOX 11 News)

GISOL contacted me then emailed this.

Dear Steven W. Golden,
It has come to our attention that you may still have outstanding issues with GISOL and we have made an attempt in good faith to resolve these issues with you on Thursday, November 13th of 2008 at 10:05AM (PST). This letter shall serve as a record of our attempt in good faith to resolve your issue with GISOL telephonically. During our telephone communication, you stated that GISOL does not owe you any money as your bank never charged you. You also stated that there was an attempt by GISOL to charge you over $2800 involving multiple authorizations; GISOL asserts that 1 single authorization attempt was made in the amount of $898.20 and at no point in time was there any repeated attempt to charge any additional amount.
At the conclusion of our telephone communication, you stated, “You guys know what you are doing, there is no need to talk about it anymore”. This came right after we attempted to explain what actually occurred with your account and that we never attempted to charge you $2800, whereas this was either a merchant service provider transmission error or a bank error. We also attempted to explain that GISOL did not “deliberately” allow your domain to expire. Alldomains/Dotster, which was your domains registrar, locked GISOL out of their account prohibiting the renewal of any domain. Their subsidiary, SnapNames.com was then used as a backorder service to grab these domain names and attempt to resell them back to our customers at a significant profit. When you attempted to renew your domain name through our system, it sent the request through, however it could not be completed because Alldomains/Dotster declined the renewal request.
If you wish to contact GISOL in order to discuss any existing issues you may still have or you simply have a question, please don’t hesitate to contact our Customer Relations Department Monday thru Friday between the hours of 10:00AM – 5:00PM PST at 323-924-1109 or you may fill out a ticket for our Customer Relations Department by visiting https://gisol.com/qualityassurance/ 7 days a week, 24 hours per day. As of November, 13th of 2008, GISOL has been notified by Steven W. Golden that no refund is due and no resolution is necessary or desired. We will be closing your complaint case on November 27th, 2008. If you decide that you would like to discuss any previous occurrences on your account, please contact us before this date.

My response:

1) I didn’t say GISOL doesn’t owe me any Money. I said Bank America Fraud division denied charges to my credit card when GISOL tried to force a new contract against my wishes or intent.

You owe me money for the remaining month’s of old contract from when GISOL suspended my account.

2) GISOL can assert all they want that a single credit card charge attempt was made for $898.20. Bank America records show something different.

GISOL attempted four charges in row ($898.20, $718, $646.20, $574) totaling $2836.40 Evidence in the police report going to LA County will show it.

3) GISOL didn’t contact me to explain what happened. GISOL’s telephone call was nothing but self serving. I didn’t say “you guys know what your doing” I said “You guys know what you did” big difference.

GISOL blames everyone other than themselves. GISOL blames it on a credit merchant service provider transmission errors or a bank error.

4) GISOL said they didn’t “deliberately” not renew my domain name. Sounds fishy to me.

GISOL blames Alldomains/Dotster for locking them out. They couldn’t renew. ( Why am I only hearing about this now! Could have let me know back then).

5) GISOL says Alldomains/Dotster blocked renewal attempts. GISOL now accuses Alldomains/Dotster and their subsidiary, SnapNames.com as a backorder service to grab these domain names and resell them back to GISOL customers at a significant profit.

What if anything is GISOL doing about that? Call BBB, Detective Kaplan? (I’m going to). GISOL should make every attempt in earnest to reclaim my domain name and give it back to me if they are sincere.